Systems Insight stands by its products and services and offers comprehensive ongoing technical support and training for its customers. We have mobile staff who can quickly attend sites locally (within Victoria) for emergency support. For interstate and overseas clients, we will normally endeavour to rectify minor problems online or with assistance from trained site personnel. If support through site attendance is required, Systems Insight own staff will travel to site or a nominated local representative will be enlisted.

Please see our Contact Us page for details of how to contact us for direct, personal assistance via telephone or email.

We also offer a range of optional features and enhancements to our control packages to enable Systems Insight to provide the best possible ongoing support and service.

Online Monitoring:

Systems Insight offers all its customers a 'dial in' telephone modem monitoring service. This optional service can be provided for both new and existing systems, to enable our technicians and engineers to monitor system operation from computers at our Melbourne office. The customer can also have use of this 'dial in' online service using his own PC or laptop.

This service may be especially valuable for isolated and remote systems, to aid technical analysis when problems occur, to provide regular monitoring of plant operation and operating parameters and to determine scheduled servicing appointments. The degree of monitoring can be tailored to each project.

The service can be provided as a simple direct modem connection to the communications port on the control system PLC or alternatively a PLC can be provided that includes an integral web server. The web server PLC incorporates its own web site that can be accessed over the Internet. The web server can provide all available PLC I/O and internal register data via a simple, user friendly graphical interface. Remote control of equipment can also be activated using this facility. This option is particularly attractive for international projects where remote monitoring can be provided using the 'world wide web' for the cost of a local call.

Other remote monitoring options are available, including systems that incorporate a modem link to PC based SCADA software operating on the customer’s project site.

Contact Systems Insight for additional information concerning remote monitoring options.